RETURNS AND EXCHANGES
Returns and Exchanges
If the products are not satisfactory, a reimbursement or exchange can be requested.
The returns and exchanges conditions are as follows:
The merchandise purchased may be returned within 10 days from the delivery date. Dieci srl reserves the right not to accept returns made after this time.
Dieci srl refunds the entire cost of items returned by the Customer as long as they are accompanied by a return authorization issued by Dieci srl.
Reimbursement is credited to the same credit card or debit card used for the purchase or to the bank used for the bank transfer.
To proceed with the return process you need to request a Returns Merchandise Authorization (RMA) number by emailing firstname.lastname@example.org specifying which item(s) you are returning and explaining the reason of return.
Wait for the return authorization issued by Dieci srl before returning the item. Unauthorized returns will not be accepted. The return will be accepted only if this procedure is followed carefully.
Please put inside the package the e-mail with the return authorization.
Products are to be returned in their original packaging in order to guarantee that they are not damaged during shipping.
Returning an item you ordered is easy, using our free collection service.
Free collection does not apply to items returned from a different country to the original shipping destination.
Returns from Italy:
Please use the prefilled TNT voucher inside the package. Print the Returns Merchandise Authorization (RMA) and the proforma return invoice attached to the e-mail sent you by Dieci srl and then book a free collection contacting TNT.
Returns from Europe and from the rest of the World:
Once you receive the Returns Merchandise Authorization (RMA) and the proforma return invoice attached to the e-mail sent you by Dieci srl, you will receive another email from DHL with the instructions to arrange the return shipment.
The proforma return invoice must be signed.
You’ll be notified by email once your return has been received and processed.
Reimbursement for the price of the items will take place within 15 days of the date in which Dieci srl receive the product returned under the conditions specified.
Products to be returned must not have been worn, used or damaged. They must have all the 10 Corso Como tags and the safety seals must still be intact.
Shoes must have been tried on over a carpet and must be returned in the original box, which is an integral part of the item. Shoes returned without the box or in a damaged box may be refused and returned to the Customer.
Intimate items and swimwear must be tried on over underwear and without removing the protective adhesive strip. If the adhesive strip was removed or the items wrinkled, the return will not be accepted and it will be returned to the Customer.
Returns that do not correspond to all of the required conditions will not be accepted.
The return must be sent to Dieci srl - Servizio Clienti - Via Tazzoli, 3 - 20154 Milano (Italia). E-mail: email@example.com.
It is only possible to exchange an item purchased with another similar item of a different size or measure within 10 days of the delivery date and if available.
Dieci srl reserves the right not to accept returns made after this time.
In order to exchange items, an exchange request must be sent via email to firstname.lastname@example.org. Wait for the exchange authorization issued by Dieci srl before returning the item. Unauthorized exchanges will not be accepted.
Please refer to the “Returns procedure” section.
The return of the item has no shipping costs.
Specify the new size/measure, following the return procedure conditions. If you wish to exchange with another item, we advise requesting a reimbursement or proceeding separately with a new purchase.
Substitute items will be shipped to the Customer via courier with no further shipping costs. Anyway if you are based outside the EU, shipping is free but you will need to pay duties and taxes on the replacement item.
Perfume and cosmetic are not exchangeable.
Products are considered defective if they are received damaged or show inherent flaws.
An exchange for the defective item may be requested within 10 days of delivery, following the procedures for Returns/Exchanges.
In such cases, Dieci srl will change the defective item with an identical one, if available, or repair it if possible.
Return a defective item has no shipping costs.
If the replacement or the repair of the item is not possible, Dieci srl will refund the entire cost of it, included shipping costs when the item is faulty originally.
In case of products purchased and sent as gifts, the right to return must be exclusively exercised by the Customer and not, in any circumstance, by the receiver of the gift, by following the procedures for Returns/Exchanges.
It is understood that the product integrity is a fundamental requirement in order to exercise the right to return.
If the Customer is not satisfied with the product received he may exercise the right to return it within 10 days of the delivery date.
Please refer to the same shipping means for the items as explained in the paragraph Returns/Exchanges.
Reimbursement for the price of the items will take place within 15 working days of the date in which Dieci srl receive the product returned under the conditions specified.
New credit will be made to the same credit card or debit card used by the Customer for payment or to the bank used for the bank transfer and will exclude shipping costs (with the exception of faulty items).
Perfume and cosmetic are non-refundable.
If your order has been sent to a destination outside EU, customs duties and sales taxes are non-refundable.