SHIPPING POLICY

Shipping methods
Information on the shipping methods, costs and any customs fees are specified at the time of purchase. Shipping costs and customs fees are the Customer's responsibility and are charged to their credit or debit card at the moment of the purchase.

Shipping costs
All purchases shipped to addresses in Italy are delivered using the courier TNT. For all other destinations it is used the courier DHL. We do not ship to post office boxes.
The following table illustrates the shipping costs for the different destinations:

An additional shipping cost of € 60,00 will be charged for shipping of perfumes to all addresses outside Europe.

Delivery zones
Items are delivered to the address requested by the customer (We do not ship to post office boxes) in the following Countries: Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, China, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, The Netherlands, Turkey, United Arab Emirates, United Kingdom, United States of America.

Duties and taxes
Prices on the website are shown with VAT included or excluded. During the check out procedure, the Customer will identify which Country is the destination for the merchandise. The Customs Duties and Sales Taxes are calculated and shown to the Customer as part of the final invoice before the Customer authorizes payment.
The total invoice paid during the purchase process includes all taxes and duties for the merchandise to be delivered to the Countries on a DDP (Delivery Duty Paid) basis.
This does not apply to DDU (Delivery Duty Unpaid) Countries where any local sales taxes and import duties on the purchase will be demanded by the DHL courier with a communication before the delivery.
We ship to these DDP and DDU Countries:

Delivery times
After the order is placed the delivery times for the items are as follow:

Deliveries are securely processed by DHL and TNT.
All orders will be delivered by our carrier TNT or DHL, from 9 am to 5 pm, Monday to Friday excluding holidays and will require a signature upon receipt.
As we are unable to redirect orders once your items have been dispatched please ensure you provide a suitable shipping address for the specified delivery items.
At the moment of shipping Dieci srl will communicate to the Customer via email the TNT or DHL shipment tracking number.
Please inform us of any address changes before shipping.
If the merchandise was already shipped the destination cannot be modified.
Items may also be delivered in partial shipments: in that case, only the price of the items shipped and the shipping costs for those items is charged. If a partial shipment is necessary, it will be communicated via email.

Delays that are more than 10 (ten) working days must be quickly pointed out to our Customer Service department (customerservice@10corsocomo.com) and within 30 (thirty) calendar days from order confirmation.

Shipping status
The Customer can follow the shipping status on the TNT and DHL sites by inserting the shipping number.
The web page gives the exact, updated movements of the shipment.

Receiving merchandise
To guarantee the safety of the shipment, the courier requests the "receipt" signature of the addressee at the moment of delivery; if this is not possible, the merchandise is not delivered.
If, upon delivery, the exterior of the package seems damaged, the Customer must open the package in the presence of the courier.
We suggest checking the merchandise upon delivery and verifying that the quantity of items delivered corresponds with what was ordered and that the packaging is intact, not damaged or otherwise altered. Any anomalies must be noted in writing on the courier's packing list.
Delivery problems must be quickly pointed out to our Customer Service department (customerservice@10corsocomo.com) and within 30 (thirty) calendar days from order confirmation.

Insurance
All packages shipped are insured against theft/loss and damage from the moment in which they are entrusted to the courier for shipment, up until delivery.
If upon delivery the packaging is damaged, we advise refusing the merchandise or indicating on the packing list that a damaged package was accepted.
Once delivered to the specified address and collected, the merchandise is no longer insured.