General sales conditions
Price of product
Access and transaction safety
Duties and taxes
Returns and Exchanges
Legal notes and conditions of Use
Safety and personal data
Limits of responsibility - warranty exclusions
Applicable law and jurisdiction
GENERAL SALES CONDITIONS
General sales conditions
Products purchased on 10corsocomo-theshoponline.com are sold directly by Dieci Srl, an Italian company with its registered office in Corso Como n. 10, 20154 Milan (Italy), Milan Companies Register n. 1370201, N.I./VAT No. 10372670157.
The offer and sale of products on the site 10corsocomo-theshoponline.com are governed by these General Sales Conditions.
The General Sales Conditions may be periodically updated; those published at 10corsocomo-theshoponline.com at the moment of the order check out are considered effective and binding.
Please read all of the sales terms and conditions carefully before proceeding with your purchase.
For every product chosen there is a description shown with a picture and the product main characteristics, for example: colour, size and unit price.
The pictures and colours of the products offered for sale on 10corsocomo-theshoponline.com may not correspond with the actual items depending upon the Internet browser and/or monitor used: Dieci Srl is not responsible for any inaccuracies due to a particular computer configuration or its malfunction.
For more information on the products, contact the Customer Service e-mail address: email@example.com.
An e-mail gift card may be purchased on line and can be used to purchase products sold on 10corsocomo-theshoponline.com and at the 10 Corso Como store in Milan.
The products for sale on 10corsocomo-theshoponline.com may not be purchased with Gift Cards (not e-mail) issued by the "10 Corso Como" store in Milan.
The products offered for sale and their prices are those specified on 10corsocomo-theshoponline.com. If the items are not available at the time of the order, the note "out of stock" will be shown.
If the item is no longer available due to the simultaneous purchase by many clients, an order cancellation email will be sent.
Dieci Srl may change the items offered for sale on 10corsocomo-theshoponline.com and its pricing at any time and without advance notice.
Price of product
The price of each item is given in Euros: including tax (VAT) and not including shipping costs for countries in the European Union. Excluding tax (VAT) and shipping costs for those countries outside of the European Union.
Shipping costs and any customs duties will be specified before payment is made and calculated according to the merchandise destination. Link to Shipping Methods.
Completing a purchase order implies complete and absolute knowledge of these general sales conditions and their complete acceptance.
Orders are made by following the paths and instructions indicated on the site.
Purchases of items offered for sale on 10corsocomo-theshoponline.com can be made by customers/clients who are of legal age and who are acting in their own behalf.
The sale and/or distribution of items purchased on 10corsocomo-theshoponline.com is forbidden.
Dieci srl reserves the right to evaluate the acceptance of orders received.
Dieci srl will communicate with the Customers via email if it is not possible to accept their order.
At the time the purchase is concluded, the Customer will receive written confirmation of the item ordered and the amount to be paid, indicating the price of the product, the shipping cost and duties and taxes for extra UE countries.
Dieci srl will send further confirmation of the order via email along with the product delivery times.
Order payments are made only in Euros. The "currency converter" is supplied for reference only.
Dieci srl accepts the following credit and debit cards: Visa, MasterCard, American Express, Maestro.
It is possible to pay with PayPal or bank transfer selecting this option during the check out procedure.
Items ordered are considered to be the property of Dieci srl until the entire purchase price is collected.
Access and transaction safety
10corsocomo-theshoponline.com uses SSL (Secure Socket Layer) technology which protects the website via information encryption and authentication. When the browser, on the upper left corner of the page, shows “https” it means that a protected session has been established which guarantees maximum integrity and privacy of transmitted data.
10corsocomo-theshoponline.com is registered with Geotrust to guarantee absolute transaction safety to our Customers.
Purchases on the site 10corsocomo-theshoponline.com are made via an authentication server, VeriSign and 128 bit SSL technology that, through encryption, guarantees maximum credit card and debit card data security.
Dieci srl does not save credit card and debit card data.
For further security, the Customer can use Verified by Visa and MasterCard®SecurCode, a service whose purpose is to minimize the risks linked to unauthorized use of Visa, MasterCard and Maestro credit and debit cards.
To be able to use this service you must register on the Verified by Visa or MasterCard®SecurCode site and create a password to be entered every time that you make an order.
The personal Verified by Visa or MasterCard®SecurCode password is different from the one furnished upon registering on the 10corsocomo-theshoponline.com site
Dieci srl does not know the Verified by Visa or MasterCard®SecurCode password.
Information on the shipping methods, costs and any customs fees are specified at the time of purchase. Shipping costs and customs fees are the Customer's responsibility and are charged to their credit or debit card at the moment of the purchase.
All purchases are delivered using the courier DHL. We do not ship to post office boxes.
The following table illustrates the shipping costs for the different destinations:
For purchases under € 500 shipping is at a fixed cost of € 12
For purchases over € 500 shipping is free
For purchases under € 1,000 shipping is at a fixed cost of € 35
For purchases over € 1,000 shipping is free
Rest of the world
For purchases under € 1,000 shipping is at a fixed cost of € 45
For purchases over € 1,000 shipping is free
Items are delivered to the address requested by the Customer (we do not ship to Post Office boxes) in the following Countries: Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, The Netherlands, Turkey, United Arab Emirates, United Kingdom, United States of America.
Duties and taxes
Prices on the website are shown with VAT included or excluded. During the check out procedure, the Customer will identify which Country is the destination for the merchandise. The customs duties and sales taxes are calculated and shown to the Customer as part of the final invoice before the Customer authorizes payment.
The total invoice paid during the purchase process includes all taxes and duties for the merchandise to be delivered to the Countries on a DDP (Delivery Duties Paid) basis.
This does not apply to DDU (Delivery Duties Unpaid) Countries where any local sales taxes and import duties on the purchase will be demanded by the DHL courier with a communication before the delivery.
We ship to these DDP and DDU Countries:
DDP (Delivery Duties Paid)
DDU (Delivery Duties Unpaid)
- Czech Republic
- New Zealand
- Saudi Arabia
- South Africa
- The Netherlands
- United Arab Emirates
- United Kingdom
- United States of America
- Hong Kong
- South Korea
After the order is placed the delivery times for the items are as follows:
Rest of the World
|2 – 3 working days
2 – 3 working days
3 – 4 working days
Deliveries are securely processed by DHL on business day. All orders will be delivered by our carrier DHL, from 9 am to 5 pm, Monday to Friday excluding holidays and will require a signature upon receipt.
As we are unable to redirect orders once your items have been dispatched please ensure you provide a suitable shipping address for the specified delivery items.
At the moment of the shipping Dieci srl will communicate to the Customer via email the DHL shipping number.
Please inform us of any address changes before shipping.
If the merchandise was already shipped the destination cannot be modified.
Items may also be delivered in partial shipments: in that case, only the price of the items shipped and the shipping costs for those items is charged. If a partial shipment is necessary, it will be communicated via email.
Delays that are more than 10 (ten) working days must be quickly pointed out to our Customer Service department (firstname.lastname@example.org) and within 30 (thirty) calendar days from order confirmation.
The Customer can follow the shipping status on DHL website by inserting the shipping number.
The web page gives the exact, updated movements of the shipment.
To guarantee the safety of the shipment, the courier requests the "receipt" signature of the addressee at the moment of delivery; if this is not possible, the merchandise is not delivered.
If, upon delivery, the exterior of the package seems damaged, the Customer must open the package in the presence of the courier.
We suggest checking the merchandise upon delivery and verifying that the quantity of items delivered corresponds with what was ordered and that the packaging is intact, not damaged or otherwise altered. Any anomalies must be noted in writing on the courier's packing list.
Delivery problems must be quickly pointed out to our Customer Service department (email@example.com) and within 30 (thirty) calendar days from order confirmation.
All packages shipped are insured against theft/loss and damage from the moment in which they are entrusted to the courier for shipment, up until delivery.
If upon delivery the packaging is damaged, we advise refusing the merchandise or indicating on the packing list that a damaged package was accepted.
Once delivered to the specified address and collected, the merchandise is no longer insured.
RETURNS AND EXCHANGES
If the products are not satisfactory, a reimbursement or exchange can be requested.
The returns and exchanges conditions are as follows:
The merchandise purchased may be returned within 10 days from the delivery date. Dieci srl reserves the right not to accept returns made after this time.
Dieci srl refunds the entire cost of items returned by the Customer as long as they are accompanied by a return authorization issued by Dieci srl.
Reimbursement is credited to the same credit card or debit card used for the purchase or to the bank used for the bank transfer.
To proceed with the return process you need to request a Returns Merchandise Authorization (RMA) number by emailing firstname.lastname@example.org specifying which item(s) you are returning and explaining the reason of return.
Wait for the return authorization issued by Dieci srl before returning the item. Unauthorized returns will not be accepted. The return will be accepted only if this procedure is followed carefully.
Please put inside the package the e-mail with the return authorization.
Products are to be returned in their original packaging in order to guarantee that they are not damaged during shipping.
Make a return is easy using our free collection service.
Free collection does not apply to items returned from a different country to the original shipping destination.
Returns from Italy:
Please use the prefilled TNT voucher inside the package. Print the Returns Merchandise Authorization (RMA) and the proforma return invoice attached to the e-mail sent you by Dieci srl and then book a free collection contacting TNT.
Returns from Europe and from the rest of the World:
Once you receive the Returns Merchandise Authorization (RMA) and the proforma return invoice attached to the e-mail sent you by Dieci srl, go to the 10corsocomo-theshoponline.com website, in the Orders History/ Tracking, click on “Return” botton to select your favourite pick up date and time and print the DHL voucher.
The proforma return invoice must be signed.
You’ll be notified by email once your return has been received and processed.
Reimbursement for the price of the items will take place within 15 days of the date in which Dieci srl receive the product returned under the conditions specified.
Products to be returned must not have been worn, used or damaged. They must have all the 10 Corso Como tags and the safety seals must still be intact.
Shoes must have been tried on over a carpet and must be returned in the original box, which is an integral part of the item. Shoes returned without the box or in a damaged box may be refused and returned to the Customer.
Intimate items and swimwear must be tried on over underwear and without removing the protective adhesive strip. If the adhesive strip was removed or the items wrinkled, the return will not be accepted and it will be returned to the Customer.
Returns that do not correspond to all of the required conditions will not be accepted.
The return must be sent to Dieci srl - Servizio Clienti - Via Tazzoli, 3 - 20154 Milano (Italia). E-mail: email@example.com.
It is only possible to exchange an item purchased with another similar item of a different size or measure within 10 days of the delivery date and if available.
Dieci srl reserves the right not to accept returns made after this time.
In order to exchange items, an exchange request must be sent via email to firstname.lastname@example.org. Wait for the exchange authorization issued by Dieci srl before returning the item. Unauthorized exchanges will not be accepted.
Please refer to the “Returns procedure” section.
The return of the item has no shipping costs.
Specify the new size/measure, following the return procedure conditions. If you wish to exchange with another item, we advise requesting a reimbursement or proceeding separately with a new purchase.
Substitute items will be shipped to the Customer via courier with no further shipping costs. Anyway if you are based outside the EU, shipping is free but you will need to pay duties and taxes on the replacement item.
Perfume and cosmetic are not exchangeable.
Products are considered defective if they are received damaged or show inherent flaws.
An exchange for the defective item may be requested within 10 days of delivery, following the procedures for Returns/Exchanges.
In such cases, Dieci srl will change the defective item with an identical one, if available, or repair it if possible.
Return a defective item has no shipping costs.
If the replacement or the repair of the item is not possible, Dieci srl will refund the entire cost of it, included shipping costs when the item is faulty originally.
In case of products purchased and sent as gifts, the right to return must be exclusively exercised by the Customer and not, in any circumstance, by the receiver of the gift, by following the procedures for Returns/Exchanges.
It is understood that the product integrity is a fundamental requirement in order to exercise the right to return.
If the Customer is not satisfied with the product received he may exercise the right to return it within 10 days of the delivery date.
Please refer to the same shipping means for the items as explained in the paragraph Returns/Exchanges.
Reimbursement for the price of the items will take place within 15 working days of the date in which Dieci srl receive the product returned under the conditions specified.
New credit will be made to the same credit card or debit card used by the Customer for payment or to the bank used for the bank transfer and will exclude shipping costs (with the exception of faulty items).
Perfume and cosmetic are non-refundable.
If your order has been sent to a destination outside EU, customs duties and sales taxes are non-refundable.
LEGAL NOTES AND CONDITIONS OF USE
The 10corsocomo-theshoponline.com is managed by Dieci srl.
Safety and personal data
Dieci srl has adopted safety measures to protect data and personal information from undue access or use.
Bank data is neither registered nor saved on 10corsocomo-theshoponline.com but is instead saved in a secure database by the bank chosen by Dieci srl and which appears on the page of the transaction at the end of the commercial transaction. The bank is not acquainted with the purchase made and your shopping is kept totally confidential.
Even though Dieci srl has adopted all possible precautions for guaranteeing the safety of personal data, please be aware that sending data over the internet is never completely secure and that any information sent on line could be gathered and used by those other than the intended recipient.
All content on the site 10corsocomo-theshoponline.com (drawings, illustrations, photographs, text, graphics, descriptions, brands, images, videos) is the exclusive property of Carla Sozzani Editore Srl or a usage license has been granted to Carla Sozzani Editore Srl.
The reproduction, distribution, publication, circulation, copying, modification or selling by any means, either totally or in part, of the contents of 10corsocomo-theshoponline.com is strictly forbidden.
The trademark "10 CORSO COMO" and all other brands, logos and domain names related to it, both registered and not registered, represented on 10corsocomo-theshoponline.com are the exclusive property of Carla Sozzani Editore Srl.
The reproduction, circulation, modification and use of the trademark 10 CORSO COMO and all other brands, logos and domain names related to it is forbidden for any reasons except in the case of prior and explicit written consent from Carla Sozzani Editore Srl (for more information view our Legal Area)
Material may be printed only for personal and non-commercial use.
LIMITS OF RESPONSIBILITY - WARRANTY EXCLUSIONS
For greater security, Dieci srl uses SSL (Secure Socket Layer) technology but cannot guarantee that:
• the site 10corsocomo-theshoponline.com is free of viruses or other damaging programs;
• the information available on the site 10corsocomo-theshoponline.com is complete and up-to-date
The site 10corsocomo-theshoponline.com may contain some imperfections and Dieci srl does not guarantee that they will be corrected.
10corsocomo-theshoponline.com and its contents are supplied "in the state in which they are found" and "according to availability".
By using the site, the User takes responsibility for all the risks related to its use and assumes the full responsibility for any unsuccessful use, loss of data and/or costs required for technical help and repair of the hardware and/or software used in relation to the site. The User also agrees to not hold Dieci srl responsible in any manner for any damaged caused by use of the site or related to it.
Applicable law and jurisdiction
These Conditions are regulated by Italian law and are in Italian language.
For any controversy, the Court of Milan is the exclusive jurisdiction.