HELP DESK

QUICK ANSWERS TO THE MOST FREQUENTLY ASKED QUESTIONS

How can I retrieve my password?

If you forgot your password click the "Forgot your password?" link
below the password box and follow the instructions.

You will receive your password by email.
Where is my order?

To find your order status and tracking information, visit Orders History/Tracking.
Registered user may log in to view complete order history, including information
about current orders.

For additional information, see our Shipping Policy.
How do I return or exchange an item I purchased?

If you need to return or exchange an item you purchased read
our Returns and Exchanges Policy and write an e-mail to:

returns@10corsocomo.com
How do I redeem E-mail Gift Cards?

Dieci srl sends an e-mail with the name of the person who has sent you the gift
and the pin and the password to log in.

Once you are in and you have chosen the product you like click the "Redeem your gift card" button on the check out page and follow the instructions.
What payment method can I use?

It is possible to pay with credit card, Paypal or bank transfer

 

We accept Visa, Visa Electron, Mastercard, American Express and Maestro credit and debit cards.

 

If you choose to pay with Paypal on the check out page, you will be redirect to the Paypal page to

complete the payment.


To pay with a bank transfer, select this option on the check out page.

You will then receive your order confirmation with the bank details of Dieci srl.

Please refer to your order number in the bank transfer.

Is my personal information kept private?

Please be assured that all the information you share with us is private and confidential.
At no point will we share, rent or sell your personal information without your consent.

To register at 10corsocomo-theshoponline.com, we will need to know your name, mailing address and email address.

Please note that 10corsocomo-theshoponline.com may also use the information you provide to inform you of new goods and services via email (Newsletter).

If you prefer not to receive these emails, please Unsubscribe.

For more information please read our Privacy Policy in full.
Which countries do you ship to?

We deliver to the following countries on a DDP (Delivery Duty Paid) basis.
This means all import duties/customs taxes and local sales taxes will be calculated and included within the purchase price.
  • Argentina
  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Brunei
  • Bulgaria
  • Chile
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Egypt
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • India
  • Ireland
  • Israel
  • Italy
  • Japan
  • Jordan
  • Kuwait
  • Latvia
  • Lichtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Moldova
  • Monaco
  • New Zealand
  • Oman
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Taiwan
  • The Netherlands
  • Turkey
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States of America

We also ship to Brazil, Canada, Hong Kong, Norway, Philippines, Russia, Switzerland, South Korea, Thailand on DDU (Delivery Duty Unpaid) basis.
This means that any local taxes and import duties on the purchase will be demanded by courier with a communication before the delivery. Orders to be shipped outside those Countries will be automatically rejected during the order process.
How many duties and taxes will I have to pay?

Prices on the website are shown VAT included or excluded. During the check out procedure, the Customer will identify which Country is the destination for the merchandise, this information is used to then calculate the Customs duties and Sales taxes of the Country specified by the Customer. The exact price of an item is not finalised until you have selected your shipping destination.
The Customs Duties and Sales taxes are calculated and shown to the Customer as part of the final invoice before the Customer authorizes payment.
The total invoice paid during the purchase process includes all taxes and duties for the merchandise to be delivered to the Countries on DDP basis (Delivery Duty Paid).
This does not apply to DDU countries where the Customer will be charged for any local sales taxes and import duties on the purchase.

Countries on DDP basis (Delivery Duty Paid) are:

  • Argentina
  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Brunei
  • Bulgaria
  • Chile
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Egypt
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • India
  • Ireland
  • Israel
  • Italy
  • Japan
  • Jordan
  • Kuwait
  • Latvia
  • Lichtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Moldova
  • Monaco
  • New Zealand
  • Oman
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Taiwan
  • The Netherlands
  • Turkey
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States of America

Countries on DDU basis (Delivery Duty Unpaid) are: Brazil, Canada, Hong Kong, Norway, Philippines, Russia, Switzerland, South Korea, Thailand.
How soon I will receive my order?
Italy

Europe

Rest of the World

2 - 3 working days

2 - 3 working days

3 - 4 working days
All orders will be delivered by TNT from 9am to 5pm, Monday to Friday and will require a signature upon receipt.
As we are unable to redirect orders once your items have been dispatched, please ensure
you provide a suitable shipping address for the specified delivery time.
Is 10corsocomo-theshoponline secure?

Our website is as secure as we can make it.
10corsocomo-theshoponline.com uses SSL (Secure Socket Layer) technology which protects the website via information encryption and authentication. When the browser, on the upper left corner of the page, shows “https” it means that a protected session has been established which guarantees maximum integrity and privacy of transmitted data.
Credit card and debit card data are not kept on our website. They are stored on a secure site of the Bank Cariparma that makes the transaction.

To increase the security of the transaction 10 Corso Como doesn’t know your credit card details. To keep your purchase totally confidential Cariparma is not aware of the content of your order


For further information please visit our Access and Transaction Safety page.