FAQ

I love it! Do I need to register to buy it?

I’m an insider, but I need to make adjustments to my profile information. Tips?

I saw a must-have item on the site yesterday but can’t find it today. Can I still get my hands on it?

I’m obsessed! Can I create a wishlist?

Oops! I forgot my password. What can I do?

I want to snag an item. What payment methods to you accept?

Are VAT and taxes included in the retail prices?

When I make a purchase, is a receipt or invoice issued?

I can’t wait! When will I receive my items?

Are shipments covered by an insurance policy?

Can I return or an exchange an item?

Is it possible to cancel an order?

Are the products original and brand new?

How can I contact Customer Service?